Refund policy
At Senqir, we want customers to understand the return, exchange, and refund process before making a purchase. This policy applies to eligible orders delivered within the United States.
Return Window
You may submit a return or exchange request within 30 days of the delivery date.
Requests submitted after the 30-day return window may not be accepted.
Return Eligibility
For a standard return, the product must generally be:
- New and unused
- In its original condition
- Returned with its original packaging, parts, accessories, manuals, and tags, where applicable
Senqir accepts eligible returns for both defective and non-defective products. All requests are reviewed before approval.
Products returned without prior approval or products that do not meet the applicable return conditions may not qualify for a refund or exchange.
Exchanges
Exchanges are available for eligible products, subject to product availability and approval.
To request an exchange, contact info@senqir.com within 30 days of delivery. Do not send the product back before receiving approval and return instructions.
How to Request a Return or Exchange
All approved returns and exchanges are completed by mail.
Follow these steps:
- Email info@senqir.com within 30 days of delivery and request a return or exchange.
- Include your order number and a clear explanation of the request.
- Senqir will review the request and confirm whether it is approved.
- After approval, Senqir will provide a prepaid downloadable return shipping label.
- Download and print the label, then securely attach it to the return package.
- Ship the package according to the return instructions provided by our support team.
- After the returned product is received, Senqir will inspect it within 1–3 business days.
- If the return passes inspection and is approved, the refund will be processed according to the terms below.
Do not send a product back before receiving approval, a return label, and return instructions from Senqir.
The business address listed on our website should not be treated as the return destination unless our support team specifically instructs you to use it.
Return Shipping Costs
For an approved return or exchange, Senqir provides a prepaid return shipping label at no charge to the customer.
Customers can download and print the label after the return or exchange request has been approved.
Senqir covers the cost of the approved return shipping label.
Restocking Fees
Senqir does not charge a restocking fee.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, contact info@senqir.com within the 30-day return window.
Include your order number and a clear description of the issue. Our support team will review the request and provide the appropriate return or exchange instructions.
Do not discard the product or send it back before receiving instructions from Senqir.
Inspection
After an approved return is delivered to Senqir’s designated return location, the product will normally be inspected within 1–3 business days.
The inspection determines whether the returned product meets the applicable return conditions.
Refunds
Once the returned product has been received, inspected, and approved, the refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method used for the purchase. You will receive an email confirmation after the refund has been processed.
All Senqir transactions and refunds are processed in USD.
The time required for the refunded amount to appear in your account may depend on the processing practices of your payment provider or financial institution.
Order Cancellations
Orders may be canceled before shipment.
To request a cancellation, email info@senqir.com as soon as possible and include your order number.
A cancellation cannot be guaranteed after an order has entered the shipping process. After shipment, the order must follow the applicable return process described in this policy.
Contact Information
For questions about a return, exchange, cancellation, or refund, contact us using the following information:
Store Name: Senqir
Address:
230 Battelle Blvd
Richland, WA 99354
United States
Email: info@senqir.com
Operating Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-8)
Expected Response Time: Within 48 business hours